1. Introduction

This Cancellation & Refund Policy (“Policy”) governs subscription cancellations, billing disputes, credits, refunds, and payments for services provided by Revelus.pro (“Revelus”, “we”, “our”, or “us”).

By purchasing, subscribing to, or using paid services, you agree to this Policy.

2. Subscription Cancellation

Users may cancel their subscriptions at any time through the account billing settings or other methods made available by Revelus.

If a subscription is canceled:

Access to paid features will remain active until the end of the current billing period.
The subscription will not automatically renew for future billing periods.
Users may continue using available subscription benefits until the current subscription term expires.

Cancellation prevents future renewal charges but does not automatically entitle users to a refund for the current billing period.

3. Credits and Top-Up Purchases

Revelus may offer prepaid credits, top-up purchases, or usage-based allocations for AI processing and related services.

Unless otherwise stated:

Purchased credits have no cash value.
Credits are non-transferable.
Credits cannot be exchanged for cash.
Credit purchases cannot be canceled once purchased.
Credit purchases are non-refundable except where required by applicable law.

Unused credits may expire in accordance with the applicable subscription plan, promotional offer, or pricing terms.

4. Refund Policy

Payments made for subscriptions, top-up credits, AI processing services, or platform usage are generally non-refundable.

Refund requests may be considered in limited circumstances, including:

Duplicate payments
Accidental charges
Billing errors
Incorrect charges resulting from a technical or system malfunction
Significant service failures that remain unresolved within a reasonable period

Refund requests should generally be submitted within fourteen (14) days of the transaction date.

Because Revelus provides digital processing services, refunds apply only where the relevant subscription period or purchased credits remain unused. Once credits have been consumed or video processing has been performed, the service is considered delivered and is non-refundable, except where required by applicable law.

Refund requests will be reviewed in good faith based on the circumstances of each case. Revelus reserves the right to approve or deny refund requests in accordance with this Policy and applicable law.

Purchases are processed through third-party payment providers, one or more of which may act as Merchant of Record for your transaction depending on your region and the provider used. Where a payment provider’s buyer terms or applicable consumer law grant you a broader refund right than this Policy — including any statutory right of withdrawal — that right applies and prevails over this Policy.

5. Processing of Refunds

If a refund is approved:

Refunds will be issued to the original payment method whenever possible.
Processing times may vary depending on banks, payment providers, and financial institutions.
Revelus is not responsible for delays caused by third-party payment providers.

6. Service Interruptions

Temporary interruptions, maintenance activities, AI processing delays, infrastructure issues, third-party outages, or technical problems do not automatically qualify users for refunds.

Refunds may be considered where paid services remain substantially unavailable for an extended period without reasonable resolution.

7. Unauthorized Payments

If you believe a payment was made without your authorization, please contact us immediately at support@revelus.pro.

Revelus may investigate the matter and cooperate with payment providers, financial institutions, or law enforcement where appropriate.

Unauthorized payment disputes may also be subject to the policies and procedures of the applicable payment provider, card issuer, bank, or financial institution.

8. Subscription Pricing Changes

Revelus may modify subscription pricing, credit pricing, or service fees from time to time.

Any pricing changes will apply only to future billing periods and will not affect charges that have already been processed.

Where required by applicable law, users will be notified of pricing changes before they take effect.

9. Changes to This Policy

Revelus may update or modify this Cancellation & Refund Policy from time to time.

Updated versions will be published with a revised “Last Updated” date.

Continued use of paid services after changes become effective constitutes acceptance of the revised Policy.

10. Contact Information

Revelus.pro

Manjunatha Layout Main Road, Opp. 8th Cross, Munnekollal, Bengaluru, Karnataka 560037, India

Email: support@revelus.pro