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    Service Delivery Policy

    Last Updated: June 1, 2026

    1. Introduction

    This Service Delivery Policy describes how services purchased through Revelus.pro ("Revelus", "we", "our", or "us") are delivered to users.

    Revelus provides digital software services and does not sell or ship physical products.

    2. Delivery of Services

    Upon successful registration and payment, users will receive access to the applicable features, subscription benefits, credits, or services associated with their selected plan.

    Service access is generally provided immediately after successful payment confirmation, although activation may occasionally be delayed due to:

    • Payment verification procedures
    • Technical issues
    • Maintenance activities
    • Third-party service interruptions
    • Security or fraud prevention reviews

    3. AI Processing Services

    Revelus provides AI-powered video processing, clipping, subtitle generation, speaker tracking, and related content optimization services.

    Processing times may vary depending on:

    • Video length
    • File size
    • System load
    • Processing complexity
    • Third-party service availability

    While Revelus aims to provide timely processing, specific completion times are not guaranteed.

    4. Account Access

    Users are responsible for:

    • Maintaining access to their registered email address
    • Securing their account credentials
    • Ensuring uploaded content complies with applicable laws and these terms

    Revelus is not responsible for delays caused by incorrect account information provided by users.

    5. Service Availability

    Services are delivered electronically through the Revelus platform.

    Temporary interruptions may occur due to:

    • Scheduled maintenance
    • Infrastructure upgrades
    • Security incidents
    • Technical failures
    • Third-party outages

    Such interruptions do not automatically qualify users for refunds and are governed by our Cancellation & Refund Policy.

    6. Support

    If you experience issues accessing purchased services, please contact:

    Email: support@revelus.pro

    We will make reasonable efforts to investigate and resolve service-related issues in a timely manner.

    7. Changes to This Policy

    Revelus may update this Service Delivery Policy from time to time.

    Updated versions will be published with a revised "Last Updated" date.

    Continued use of the services after such updates constitutes acceptance of the revised policy.

    8. Contact Information

    Revelus.pro

    Manjunatha Layout Main Road, Opp. 8th Cross, Munnekollal, Bengaluru, Karnataka 560037, India

    Email: support@revelus.pro

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